Hello...
Been doing reading on Customer Relationship Management and Managing Customers and i dunno why i didn't think of it before, but the more i think about it the more i realise why it is important that
one should never piss off their service providers...This is why...
"A United Airlines passenger was shocked when a ticketing agent told him, "Wow, somebody doesn't like you." Apparently the passenger was involved in an argument with another United employee several months earlier. The argument became part of the passengers' permanent record, which follows him wherever he flies with United. The passenger, who is a Premier Executive accountholder, feels that the airline has been less than accommodating following the incident."
The truth is, in hotels and in airlines, more and more companies are making use of guest profiles to record guest histories. It has always been a norm in hotels, and more and more airlines are starting to do it.
Reading that really makes me think what kind of record SIA have of me. I was never a troublesome passenger, just that I tend to like comment forms a lot. Probably has written 3 or 4 out of my last 6 flights i think. One comment form was solicited by the steward (who, i may add, also happen to be very good looking ;) . He came up and asked if i minded leaving my comments, and the other few i asked for the forms. Everytime i asked, I always get one and a "is everything all right with your flight, Ms Goh" response, EXCEPT one, when the LS juz stunned and didn't do anything. If it is the same with hotels, i *have* a feeling that my comments are being recorded with my passenger profile, especially since i always leave my Krisflyer number.
I'd like to think that i am quite a nice passenger. Only sad thing is such things hardly get recorded, unlike in hotels. When there is a very nice guest who respects the service providers and treat them with respect, I always put in their guest history that they are nice guests, and to treat them well... but i wonder if you can actually do that with airline passenger profiles. I hope so... like to earn some brownie points for being a nice passenger who say her "Thank You" and her "Please"... :)
And if you do happen to piss off some service providers,
this is probably where you or your name might end up...
